The platform measures carrier performance in two ways:
- quantitative - the on time performance based on planned and actual dates entered into the system
- qualitative - the operator's/customs perceived performance of the carrier
Setting up qualitative categories
You can set up one or more categories for measuring carrier performance.
To do this:
- From the Settings manager
- Select the carrier performance tab
- Edit the list of categories
- Click the [ SAVE CHANGES ] button
The consignments > carrier tab and relevant reports will now include the entered performance categories
The way that users record carrier performance can be found
here.