Carrier Performance
Qualitative carrier performance is based on the metrics that your business has set up to monitor.
On the carrier tab on the consignment module you will find the rating for the selected principal carrier for the consignment.
You can select or change the score for the consignment, for any category, by clicking on the score that you want give the carrier.
Once selected, the score is hi-lighted.
How Scoring Works
Each category is scored out of 10, there 0 is the worst performance and 10 is the best performance.
The sore is based on a system call Net Promoter Scope.
This measures how likely you are to recommend using the carrier.
Score | Performance Perception | Likely hood of recommending use of the carrier |
0 - 6 | Bad | AVOID using this carrier if another is available |
7 - 8 | Good | USE the carrier as their performance is acceptable |
9 - 10 | Excelent | PROMOTE the use of the carrier over others |
The score for each category is combined and averaged to give total score for the carrier for the consignment.
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