What is CocoonFMS® and CocoonOPS?

CocoonFMS® offers cloud-based logistics software tailored for freight forwarders, project forwarders, 3PL/4PLs, ship agents, couriers, and transport operators—underpinned by their flagship TMS called CocoonOPS.

Is CocoonOPS truely Cloud-based?

YES! it's a SaSS based product with no need to use additional software to access the system. Unlike many of it competitors which use Remote Desktops or Desktop applications to access the data.

Does CocoonOPS use Ai within the system?

Yes, we have built our own Ai Agent(s) to automate particular tasks. Our system can read any document and process the information and populate a shipment with that data. If thats a Purchase/Supplier Invoice, Commercial Invoice or an actual booking we can automate this. You can either drag a document into the system, or you can send it via email. We also have integrations with other Ai providers such as Breeze Ai for Cargo Insurance and iCustoms for Customs.

Does the system allow for MFA?

YES! We insist the usage of MFA for all users. The data is secure and encrypted anyhow but we demand this extra level of security.

Your based in the UK, can my data be stored in USA or EU

YES! We can spin up instance in EU, USA and Far East. All our infrastructure is GDPR compliant.

What if the system goes off line?

All our products are backup every 4 hours. We can restore any instance very quickly, we also have bug and error tracking to enable us to fix issues before they become a problem.

Can you do Customs Clearances within the system?

We have various providers we work with, however we can do direct customs clearances through our customs module. There are extra charges but this is standard. We can do Import/Export and Transit declarations

What key features does CocoonOPS provide?

* Freight instruction and shipment overview with conditional logic (to reduce errors)
* Drag‑and‑drop freight and movement builders for intuitive route setup
* Integrated document management, invoicing, and automated task workflows
* Real-time shipment tracking and customer portal access
* Support for multimodal (air, sea, road, rail, courier) consignments
* Carbon Emission Reporting and Measuring

Can you manage Groupage shipments?

YES! we have designed the system to groupage and standard shipments. We have developed a transport module to enable you to build a Groupage load by dragging and dropping shipments. We also can do Airfreight Consolidation and LCL Groupage containers (Buyers Consols).

Can you store documents?

Our system can generate any shipping document i.e collection notes, delivery notes, House Bills etc.. We can use your own templates as well. Our document area you can also drag emails into the shipment as well as drag document from desktop or folder into a shipment. We can also allow your customers to upload documents on to shipments via our customer portal (CocoonTMP®). Your operator will get an email notification every time a document is uploaded.

Do you have a customer portal?

YES! it comes with a customer portal called CocoonTMP®. The portal is packed with useful tools and information to help your clients. You can also allow the consignee or consignor access to their shipments only as well as foreign agents. The portal also has an API enabling you to connect to an ERP system to receive real time updates. The customer portal also can allow customers to book shipments.

Is there carbon emissions tracking?

YES! it comes as stand. We provide emissions data on quotations, shipments/consignments and invoicing. With Actionable data. We also allow you to enter in any Certificates of Emission Reductions (CERS) as well as any serial number or project numbers for Carbon offsetting or Avoidance/Insetting. We provide Well to Wheel Emissions as well as other matrix in a simple and easy to understand format. We like to make it simple and easy to understand.

Does CocoonOPS integrate with accounting systems?

YES! seamlessly... we supports integration with systems like Xero, QuickBooks, Sage, and others. These integrations enable automated invoices synced to financial systems, reducing manual admin and errors. If you reconcile the invoice within the accountancy software it will update CocoonOPS and the credit limits automatically.

Does CocoonOPS have any reports

YES! We have around 20+ reports built as standard which are preformatted. We've got another 25 reports due to be added to the system. Report include Profit & Loss, Invoice reports, quote reports, consignment counts by mode, carbon balance plus a lot more.

Can you automated/schedule reports?

YES! you can setup a report to be sent via email hourly,weekly,monthly at set times, in a few clicks. All reports are sent to email to make them compile quickly.

I want a specific report, what if you don't have it?

We just need an example, know what it's based on and then we can build it into the reporting suite. Chances are we've already have it on our development plan as we have 100s of different examples of reports we're just putting reports in that will actually be used, not nice to have.

Does CocoonOPS provide API/EDI integration?


YES! CocoonOPS offers an API marketplace for connecting with accounting systems, vehicle tracking systems, ERPs, and supports EDI integrations

What is CocoonDEM (Demurrage & Detention)?

CocoonDEM is a tool within the platform that automates port cost calculations and container management, helping users minimise demurrage/detention fees. It is at the moment a standalone product.

What is CocoonCarbon®? – CO₂ Emissions Calculator

A carbon emissions calculator for logistics, developed by CocoonFMS® Ltd. It enables freight forwarders, 3PLs, and shippers to calculate CO₂ emissions at shipment-level across all transport modes for door to door.

How are emissions calculated?

It uses shipment-specific inputs (origin, destination, weight, mode) with methodologies aligned to the GLEC Framework, ISO 14083, and GHG Protocol (Scope 3, Categories 4 & 9

Which transport modes are supported?

Air, sea (FCL/LCL), road freight (FTL/LTL including HVO fuel), rail (electric and diesel), inland waterways, and last‑mile delivery. Fully supports complex multimodal shipments

Can I embed CocoonCarbon® into my website?

Yes — available as an iframe widget that you can embed to let users calculate emissions via your site, ideal for client-facing or internal ESG tools

Does it support real-time tracking?

Yes — you can calculate emissions instantly per shipment, with immediate visibility via dashboards or integrated systems.

What reporting capabilities are there for Carbon Emissions/Scope 3?

You can generate downloadable, audit-ready CO₂ reports by shipment, client, or period—useful for ESG compliance, tenders, and client reporting. All reports can be emailed or scheduled.

Is CocoonCarbon® scalable for different company sizes?

Yes — it's suitable for startup freight forwarders up to global logistics enterprises. It not only of use to freight forwarders. If your moving anything via freight vehicle you can use our system. We have integrations with ERPs systems as well as FMS/TMS etc..

How does it support ESG and tender requirements?

It automates CO₂ tracking in line with required standards, offering transparency and credibility in RFP/tender submissions. We follow GLEC and ISO14083. Our main focus is to follow the Green House Gas Protocols framework. As its independent from GLEC which is industry lead.

Can it integrate with third‑party TMS?

If your not using CocoonOPS (You should be)... Our system can integrate with any TMS such as Cargowise with ease. As long as the system allows structured data we can connect to it in a matter of hours.